# Refund policy

Last updated 11 November 2026.

We want you to be happy with what you buy. This page sets out when you can have your money back. It sits alongside the [terms](https://sournd.com/terms/).

## Within 14 days, before you download

You can cancel any purchase or plan within 14 days and get a full refund, as long as you have not started a download of the engines it covers. Email [hello@sournd.com](mailto:hello@sournd.com) or use the [contact form](https://sournd.com/contact) with the email you bought with. You do not need to give a reason.

## Once you have downloaded

When you prepare a download on Your engines, we ask you to agree that the download starts now and that you then lose the 14-day right to cancel. This is how the law treats digital content. After that we refund only if something is wrong, as below.

## If an engine is faulty or not as described

Tell us what is wrong. We will try to fix it or replace it first. If we cannot do that within a reasonable time, we refund the price of that engine, or a fair share of the plan.

## Plans

- Cancel any time on [Your engines](https://sournd.com/library) or in PayPal. No further payments are taken, and you keep access until the end of the period you have paid for.
- We do not refund part of a month or year, except within the first 14 days as above, or when something is faulty.
- Moving from one plan to another is the other exception: tell us, and we refund the unused part of the old plan, in proportion to the time left, within 7 days.

## How refunds work

- Refunds go back to the PayPal account you paid with, usually within 5 working days of our approval.
- A refunded engine's licence ends, and it leaves your downloads. A refunded plan ends access to the engines it covered. Plugins you registered and released before the refund are dealt with case by case: ask us first.
- If you are a UK VAT-registered business, we issue a credit note for every refund. It appears with your invoices on Your engines.